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Terms of Use


This website is operated by Ted’s Health. Throughout the site, the terms “we”, “us” and “our” refer to Ted’s Health. Ted’s Health offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. The phrases "Terms and Conditions" and "Terms of Service" here are interchangeable and equivalent.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, "Terms and conditions", “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 – Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of 18.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 – General conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Accuracy, completeness, and timeliness of information

We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 – Modifications to the service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 – Products or services (if applicable)

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Section 6 – Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per person, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 10 – Personal information

Your submission of personal information through the store is governed by our Privacy Policy

Section 11 – Errors, inaccuracies, and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 – Prohibited uses

In addition to other prohibitions, as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to violate any international, regulations, rules, laws, or local ordinances;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;

(h) to collect or track the personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose; or

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 – Indemnification

You agree to indemnify, defend and hold harmless Ted’s Health and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third party.

Section 15 – Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 – Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 – Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 48-49 Princes Place, Holland Park, LONDON, ENG, W11 4QA, United Kingdom.

Section 19 – Changes to terms of service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 – Contact information

Questions about the Terms of Service should be sent to us at support@tedshealth.com


The TedsHealth.com website is owned by Melior Labs Limited, company number 12079476. Registered office 57 Southwark Street, London, SE1 1RU.

Our contact email is support@tedshealth.com if you require any questions or help regarding any of our products or services.

You must be over 18 to purchase any products through our website, you must also reside in the United Kingdom. We may cancel any order at our discretion if you use an address-forwarding system.

Ted’s Health is regulated by the Care Quality Commission and is compliant with the Health and Social Care Act 2008.

Our doctors and pharmacists are fully registered with the GMC (General Medical Council) and GPhC (General Pharmaceutical Council) and are therefore bound by their guidelines.

Partner pharmacy

  • Our dispensing pharmacy partner is Signature Healthcare Services Limited, Signature Pharmacythe Superintendent Pharmacist and pharmacy owner for this service is Reece Samani (2211395), Signature Pharmacy, 6 The Marlins, Northwood, Middlesex, United Kingdom, HA6 3NP

  • The GPhC (General Pharmaceutical Council number) is 9010486

  • The telephone number for this service is 0330 111 0440, they can also be contacted via support@signaturepharmacy.co.uk

  • All pharmacies in the UK are regulated by the GPhC, you can check their registration status at https://www.pharmacyregulation.org/registers/pharmacy

Our online consultation service is required before purchasing many of our prescribed medications and/or products. For this service, you must answer all questions truthfully and accurately. If you do not understand a question, you must contact us or your general practitioner. Ted’s and all of its third parties rely on your truthful responses to be able to safely prescribe your product.

Once an online consultation form is filled out, our doctors will review your responses. After doing this we will either:

  • Confirm your medication

  • Ask for more information

  • Reject your request

Prescribing your medications

We aim to process every prescription within 72 hours.

We reserve the right to limit the quantity and/or subscription frequency of any product.

To cancel your order, you must let us know via the website's ‘contact us feature’

If you notify us of any adverse reactions or changes to your medical history which are affected by any of our medications, we reserve the right to cancel your prescription.

It is always recommended that you involve your GP in any medications you receive through us or any services you undertake (such as blood tests) through Ted’s Health. You agree that Ted’s cannot and will not replace your general practitioner.

Identity verification

We will verify your identity using a third-party verification service called Onfido, their terms of service can be found here

If we are unable to verify your identity in this way, we will aim to verify your identity in your video consultation with our doctors. We will inform you via email regarding further instructions, but we must see either a valid passport or driver's licence in order to verify your identity.

Only you and you alone must take your medication, you are responsible for checking that this medication is correct and that is it in date, especially if purchased in advance.

You must read instructions and product information leaflets supplied with any medications prior to use. Please ensure nobody else has access to your medication.

Ted’s Health will hold your personal details, online consultations, and any treatment and results on our secure CRM system.

As per current GDPR guidance, we will store this information for a minimum of 8 years.

If there are any changes to your medical condition, medications taken or allergy status, or any other pertinent medical condition, you must let us know by contacting us via email: support@tedshealth.com

Blood testing kits are produced by our third-party kit manufacturer.

Our deliveries are through a dedicated courier service, you must ensure you are home to receive the delivery, and that nobody else will receive your medication. Where delivery is delayed beyond our control we cannot be held responsible but will endeavour to rectify this.

If your delivery is delayed beyond 1 week, please contact us, and we will investigate the matter further.

We cannot accept returns or exchanges of medical products of any type for safety reasons and for this matter, cannot refund these items.

If your product is damaged, please contact us at: support@tedshealth.com

For non-medical products, if a refund is agreed we will do this within 5 working days of the refund being issued.

If any product (medical or non-medical) is undeliverable, you will be notified. If this time period goes beyond 28 days, we must destroy the medication.

We reserve the right to cancel any order in the following circumstances:

  • Unable to verify identity

  • In the event of non-authorisation of payment

  • Attempt(s) to deliver to your address are unsuccessful

  • The product is no longer available or in stock

In the case of any of the above, we will provide a full-refund within 28 days.

All content on our website is based on general information and not advice, you should contact a doctor if you are unsure about any written or implied information given.

  • We will not accept liability resulting from untruthful and/or inaccurate information

  • Failure to comply with a recommended treatment regimen of advice in the PIL (patient information leaflet)

  • You do not share information with our general practitioner

Ted’s takes into account liability where it would be unlawful not to so. I.e., Liability for the negligence of Ted’s or any of our agents, subcontractors, death, or personal injury.

If you have a complaint, please email support@tedshealth.com.

These terms of sale are governed by English Law. Courts of England and Wales will have non-exclusive jurisdiction. If you are a resident of Scotland or Northern Ireland – you may also bring proceedings in your relevant jurisdiction accordingly.

In the event of a medical emergency, please seek urgent medical advice or contact the emergency services 999.